SIR – I recently received two letters from the NHS in the same post delivery but in separate envelopes. One was to notify me of an outpatient consultant appointment, and the other was to cancel this appointment – with no alternative offered.
This kind of incompetence is endemic throughout the organisation, and there is no point in wasting yet more money on it without a radical overhaul of management staff and practices.
W J Foden
Leamington Spa, Warwickshire
SIR – Let me suggest one way to transform the NHS, based on my experience of the excellent system in France.
Here we make our own appointments with hospital doctors, having been given a letter to convey to them by our GP. We carry our own…